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About the Program
The LAUNCH Entrepreneurial Program is a comprehensive path to becoming an Operator. The Program will give candidates an experience in developing character, competency, and chemistry, which are vital to the Chick-fil-A Operator role.
You will work directly with the Franchisee and General Manager to accomplish the following goals:
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Recruit, interview, select, train, and develop the restaurant team
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Grow sales and improve profitability
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Implement new systems and processes to improve efficiency
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Develop quarterly and annual customer experience and customer success goals
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Become prepared for the application process to becoming an Operator
Requirements and Skills
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Bachelor's Degree
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Ability to work full-time, overtime, and at any time
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Excellent written and verbal communication skills
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Ability to work on feet for hours at a time
Overall Leadership Team Information
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The goal of our Leaders is simple: to lead our team in the pursuit of excellence. The Leader roles in our restaurant are held by individuals who are committed to leading by example, developing the people under their leadership through hands-on guidance, maintaining the restaurant’s profitability in keeping with our mission of faithful stewardship, and constantly pushing themselves to grow and maximize their opportunity to have a positive influence on all with whom they come in contact. They must be willing to hold themselves and their teams accountable for our standards, come up with detailed plans concerning their portions of the business, and take charge in championing the execution of those plans. We strive to ensure that everyone, guest and Team Member alike, is treated with honor, dignity, and respect; our Supervisors commit themselves to this cause through servant-hearted leadership.
Qualifications
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Manager experience in a service-oriented industry
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Expertise in providing excellent customer service
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Strong communication, problem-solving, and conflict resolution skills
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Strategic, goal-oriented thinker with a coachable mindset
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Actively seeking to grow, systemize their processes, and inspire people
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Desire to invest in the business and take an active role in its growth
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Ability to maintain a high-energy, productive environment while keeping a level head and positive attitude
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Ability to work 35-40 hours per week with overtime opportunities
Responsibilities
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The entrepreneur’s role for day-to-day operations is to be responsible for the smooth function of their particular side of the house for a shift
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Assigning and ensuring that the Team Leaders and Team Members are handling their respective responsibilities
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Valuing and executing our Corporate Purpose and strategies for creating remarkable experiences for our guest
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Maintaining accuracy in cashier tills and change funds
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Opening or closing the restaurant
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Ensuring that catering goes smoothly by working directly with the Marketing Team
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Planning ahead for the next shift, designing transitions, and communicating with their relieving Supervisor
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Keeping a constant knowledge of performance metrics scores, identifying growth opportunities, and plotting courses of action accordingly
Career and advancement opportunities available. $17+/hour starting pay for qualified candidates. All Leaders candidates must be willing to start at the Team Member level and work their way into the Leader role.
Job Type: Full-time
Pay: $17.00 + per hour
Schedule:
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Day Shift
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Holidays
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Night Shift
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Weekends
Experience:
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Food Preparation / Service: 1 year (Required)
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Management: 1 year (Required)
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Customer Service: 1 year (Required)
In addition to working directly for an independent Operator, Team Members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the Team Member experience.
